LG Energy Solution, Ltd. (hereinafter referred to as “The Company”, “we”, or “us” interchangeably) cares about your privacy.
This privacy policy will explain how our organization uses the personal data we collect from you when you use our [website (https://www.lgensol.com)]. The protection of your privacy when processing personal data is important to us. We therefore process your personal data in compliance with the relevant data protection regulations, in particular the EU General Data Protection Regulation (GDPR).
By using any of our services, you consent to the terms of this privacy policy.
The Company may amend this Privacy Policy as required by relevant laws or Company’s internal regulation.
Why do we process your data?

What data do we collect?

The Company collects the following data :

  • Personal identification information [Company Name, Name, email address, phone number, etc.]
  • [Title, Content]
How do we collect your data?

You directly provide us with most of the data we collect. We data and process data when you :

  • Register online for any of our services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
  • Use or view our website via your browser’s cookies.
How long do we keep your data?
Purpose of Collection and Retention of Personal Information Period of Retention
Responding to 1:1 customer inquiries on the website, general/product inquiries 6 Months
Dealing with customer complaints, conducting customer consultations, carrying out events by inviting customers. 1 Year
Receiving and responding to customer complaints and improving customer services 2 Years

However, in cases where it is necessary to retain personal information for a specified period under provisions of the applicable laws and regulations, it is retained for such period, and, the purpose of processing and use of personal information and the corresponding retention periods are as follows.

Purpose of Collection and Retention of Personal Information Applicable Korean Laws and Regulations Retention Period
Preserving records of visit to the website (website, etc.) Protection of Communications Secrets Act 3 Months
Preserving records on resolving customer complaints or disputes Act on the Consumer Protection in Electronic Commerce, etc. 3 Years

The Company will delete the personal information without delay, when the purpose of personal data processing is achieved or retention period is expired unless the personal information is necessary or mandatory by the laws or the contract with the third party. In Case of the personal data in paper form, the Company uses paper shredders

Who do we share with your data?

The Company outsources personal information processing for its smooth provision for services. The Company specifies in a contractual document the matters concerning the outsourcee’s responsibilities such as prevention of processing personal information for any purpose other than conducting outsourced services, technical/managerial safeguards, restriction on suboutsourcing, management/supervision and compensation for damages, etc., and manages and supervise the outsourcee to confirm if information is processed safely.

Company Company Address Details of Outsourced Services
LG CNS Co., Ltd. Magokjungang 8-ro, Gangseo-gu, Seoul, Republic of Korea System development, management and maintenance

If there are any changes in the above Outsourcees or Outsourced Services, we will ensure that such changes are disclosed through this Privacy Notice without any delay.

Where do we transfer your data?

Your use of our Website will involve the transfer, storage, and processing of your personal information within and outside of your country of residence consistent with this policy.
In particular, your personal information will be transferred to the Republic of Korea. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. Therefore, there may be risks due to differences in the level of personal information protection. The personal data are transferred through VPN and Company adopts technical and organizational measures necessary to ensure transferred personal data not to be lost, stolen, disclosed, altered or destructed.

Company Name Country Purpose
Google Cloud Platform Australia Storage of data and cloud system operation
SAP Qualtrics Japan Storage of data and cloud system operation
How do we protect your data?

The Company shall take the following technical and organizational security measures to protect your data :

  • Maintain Information security policies and make sure that policies and measures are regularly reviewed and where necessary, improve them.
  • Communication with the Company applications utilizes cryptographic protocols such as TLS to protect information in transit over public networks. At the network edge, firewalls, web application firewalls, and DDoS protection are used to filter attacks.
  • Data security controls which include logical segregation of data, restricted (e.g. role-based) access and monitoring, and where applicable, utilization of commercially available and industry-standard encryption technologies.
  • Logical access controls designed to manage electronic access to data and system functionality based on authority levels and job functions.
  • Physical and environmental security of data center, server room facilities and other areas containing client confidential information designed to: (i) protect information assets from unauthorized physical access, (ii) manage, monitor and log movement of persons into and out of the Company facilities, and (iii) guard against environmental hazards such as heat, fire and water damage.
  • Operational procedures and controls to provide for configuration, monitoring, and maintenance of technology and information systems according to prescribed internal and adopted industry standards, including secure disposal of systems and media to render all information or data contained therein as undecipherable or unrecoverable prior to final disposal or release from the Company possession.
  • Network security controls that provide for the use of enterprise firewalls and layered DMZ architectures, and intrusion detection systems and other traffic and event correlation procedures designed to protect systems from intrusion and limit the scope of any successful attack.
  • Vulnerability assessment, patch management, and threat protection technologies and scheduled monitoring procedures designed to identify, assess, mitigate and protect against identified security threats, viruses and other malicious code.aa
What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to the following :

  • The right to access (Art.15 GDPR) :
    You have the right to request us for copies of your personal information.
  • The right to rectification (Art.16 GDPR) :
    You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
  • The right to erasure (Art.17 GDPR) :
    You have the right to request that we erase your personal information, under certain conditions.
  • The right to restriction of processing (Art.18 GDPR) :
    You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • The right to data portability (Art.20 GDPR) :
    You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • The right to object (Art.21(1) GDPR) :
    In this case, the objection to data processing must be justified.

If the data processing is based on a consent, your consent can be revoked at any time with effect for the future. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the revocation.

If you make a request, we have one month to respond to you.
if you would like to exercise any of these rights, please contact us at our email: to us: privacy.es@lgensol.com

Privacy Policies of other Websites

The Company website contains links to other websites. Our Privacy Policy applies only to [LG Energy Solution websites (https://www.lgensol.com)], so if you click on a link to any other the Company related websites, you should read their privacy policies.

How do we use Cookies?

The Company uses ‘cookies’ to store and retrieve user information from time to time to provide personalized service. A cookie is a very small text file that the server used to operate the website sends to the user’s browser and is stored on the user’s computer hard disk.

  1. Purpose of Use of Cookies, etc. :

    • Understanding how you use our website
    • To improve services by identifying the frequency of access or length of stay of users.
  2. How to Reject Cookie Settings :

    • The User may accept all cookies, check each time a cookie is saved or reject saving any cookies by selecting an option on the web browser.
    • ejection method (in case of Internet Explorer browser): Tools at the top of the web browser > Internet Options > Privacy > Advanced > Cookie setting
How to contact us

The Company has designated a Department in charge of personal information protection as below, with overall responsibility for processing of personal information to handle complaints and damage relief sought by data subjects in relation to personal information processing, etc. Users may make any inquiries about personal information protection, complaint handling or damage relief, etc. that arise while using the Company's services (or business) through the person in charge and the relevant department, and the Company will respond to and address users' inquiries without delay.

  1. Department in charge of personal information protection:

  2. Customer Inquiry Service Department:

  3. Branch office in Germany and Data Protection Officer:

    • LG Energy Solution Europe GmbH
    • Company Address : Otto-Volger-Str.7C, 65843, Sulzbach (Taunus), Germany
    • Contact Email of Data Protection Officer : data.protect@lgensol.com
Changes to our Privacy Policy

The Company keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last update on [20.10.2021]